Making Open Enrollment Easier with Enhanced Operations and Smarter Admin

Early this year, nearly half of the respondents in our 2025 Broker ICHRA Survey Report cited “the carrier enrollment or payment processes” as their clients’ biggest hesitation when considering an individual coverage health reimbursement arrangement (ICHRA), and another half named “challenging admin” as the top obstacle when selling it.

The bad news? ICHRA implementation can be complex. The good news? We know it, we hear you, and Zorro is continually investing in making the experience simpler, faster, and more scalable for enterprise clients.

With renewal season heating up and Open Enrollment around the corner, here’s how Zorro’s high-impact operational features are designed to streamline administration and give employers greater control.

Enrollment season spotlight: HealthSherpa integration

Enrolling employees in the individual market has historically been one of the more time-consuming, manual steps in the ICHRA process—and is especially burdensome for large groups or distributed teams.

Our HealthSherpa integration changes that. Zorro automatically populates HealthSherpa applications with employee data directly from our platform. That means:

• Submission times cut by over 80%
• Fewer manual data entry steps (and the potential errors that come with them)
• A smoother, more seamless experience for both admins and employees

For brokers and employers, this isn’t just a time-saver. It’s a way to reduce friction, accelerate coverage, and keep enrollment running smoothly—no matter how many employees you support.

Operational and admin support built for scale

Zorro’s platform goes beyond enrollment. We’ve designed tools that make day-to-day administration easier for enterprise teams managing thousands of lives. Highlights include:

• Self-serve QLE reporting: Company administrators (and our Ops team) can log qualifying life events and upload documentation directly in-platform.
• Streamlined data management: Clean up, refine, and export information instantly, without the spreadsheet nightmares.
• Simplified communications: Pre-built templates and centralized messaging keep HR, brokers, and employees aligned—no endless email ping-pong.

Together, these features reduce manual work, increase accuracy, and free up HR leaders to focus on strategy instead of firefighting.

Want a closer look at how Zorro supports busy broker and enterprise client teams during enrollment season? Request a demo today for an in-depth walkthrough today.