Who we’re looking for:
Zorro is looking for an Implementation Manager to join our Customer Success team. In this role you will be responsible for executing the technical and operational requirements needed to bring new employer groups live on Zorro’s ICHRA and platform. You will partner with employers and brokers to ensure a successful onboarding, coordinate internal workflows, systems, and data that drive timely, accurate, and compliant implementations.
Who you are:
- Strong Operator: Skilled at executing structured processes that bring new employer groups live, ensuring accuracy and consistency at every step.
- Detail-Oriented Executor: You thrive in the weeds, handling complex workflows with precision, knowing that compliance and client trust depend on getting it right the first time.
- Tech-Comfortable: Confident navigating new systems, integrations, and tools. Bonus if you’ve worked with benefits platforms or case management systems like Intercom.
- Process-Focused & Curious: You’re eager to learn Zorro’s implementation workflows quickly, ask smart questions when gaps arise, and suggest improvements that streamline execution.
- Startup-Minded: A self-starter who thrives in a fast-paced, seasonal environment. You adapt quickly when priorities shift and enjoy the challenge of meeting tight deadlines with precision.
Key responsibilities:
- Onboarding Intake & Discovery: Join the Client Success Manager in kickoff calls with employers and brokers to capture requirements, confirm implementation needs, and align on timelines, payroll integrations, and compliance considerations.
- Implementation Operations: Execute the configuration of employer groups in Zorro’s platform, including validating employer and employee data, setting up platform, and confirming payroll connections and funding mechanisms.
- Payment & Funding Operations: Process and validate the setup of employer funding workflows and premium payments, ensuring banking and payment processes are functional prior to launch.
- Support Readiness: Detail and ensure all necessary information and manage project to prepare client for ongoing client servicing once the group goes live.
Background:
- Bachelor’s degree or current college enrollment.
- 1–2 years of experience in operations or customer service.
- Strong attention to detail and ability to follow structured processes with accuracy.
- Excellent communication and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
- Familiarity with health insurance, employee benefits, or ICHRA is a plus.
About Zorro:
Zorro is a rapidly expanding, cutting-edge technology startup revolutionizing employee benefits. We leverage advanced data analytics, unparalleled product design, and deep benefits expertise to help companies offer more flexible, affordable, user-friendly healthcare coverage. Founded by repeat entrepreneurs and supported by a brilliant team, we are seeking great talent to join our ranks.
What we do:
Zorro specializes in Individual Coverage Health Reimbursement Arrangement (“ICHRA”), a new type of plan changing how companies provide health benefits to their employees. Unlike traditional group coverage, ICHRA allows employers to give each employee a stipend to purchase an individual health plan of their choice. This increases flexibility, controls costs, and improves the entire benefits experience. With the most advanced platform in the industry, Zorro supports the end-to-end ICHRA journey, enabling the true customization of benefits at scale.